dhone88 Privacy Policy — Our Commitment to Protecting Your Data

Dhone88 (dhone88.ws) is a trusted platform for online gaming enthusiasts in Bangladesh. We believe that protecting our members' privacy is not just a legal obligation — it is an ethical commitment. This Privacy Policy ("Policy") explains how dhone88 collects, uses, stores, and safeguards your personal data.

This policy applies to dhone88's website, mobile application, and all other digital services. When you use our platform, register an account, or get in touch with us, you are providing information under the terms of this policy. dhone88 operates with full transparency, and it is our responsibility to keep you informed about how your data is used.

This Privacy Policy has been prepared in accordance with international standards — in particular the GDPR (General Data Protection Regulation) — as well as applicable local laws. Our goal is to ensure you have full control over your personal data.

Dhone88 may collect various types of information from you. This is gathered in two main ways — information you provide directly, and information collected automatically.

We only ever collect the minimum information necessary. No additional data is collected without your consent. You are responsible for ensuring that the information provided at registration remains accurate and up to date.

Dhone88 uses the data it collects for specific purposes only. We never misuse your information. The main reasons we use your data are:

• Account Management: For registration, login, and account security.
• Transaction Processing: To process deposits, withdrawals, and bonus payouts.
• KYC Verification: To verify identity and prevent fraud.
• Customer Support: To resolve your issues and provide customer support.
• Service Improvement: To improve and enhance your platform experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Promotional Communications: To send you offers and updates, with your consent.
• Security Verification: To detect and prevent suspicious activity.

Dhone88 never sells your personal data to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Technology Partners: With technology providers that support platform operations, all of whom are bound by strict confidentiality agreements.
• Law Enforcement: Information may be disclosed to authorities under a court order or legal obligation.
• AML Verification: Sharing required information with regulatory authorities to prevent money laundering.

Dhone88 does not retain your data longer than necessary. Retention periods depend on the type and purpose of the data:

• Active account data: For the entire duration your account remains active.
• Transaction Records: Minimum 5 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Log Files & Technical Data: Typically 12 months.
• Customer Support Contact: Up to 3 years after the issue is resolved.

Once the designated retention period expires, your data is securely deleted or anonymised. You may also request deletion at any time, though certain data may need to be retained to meet legal obligations.

Dhone88 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand platform usage patterns and drive improvements.
• Marketing Cookies: To show you relevant offers. You can opt out of these at any time.

Cookies can be managed or deleted through your browser settings. However, disabling essential cookies may cause certain features to not function properly.

As a dhone88 member, you have the following rights over your personal data:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to correct any inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict how your data is used for specific purposes.
• Right to Data Portability: The right to receive your data in a structured, portable format.
• Right to Object: The right to object to marketing or profiling.

To exercise any of these rights Help Center or reach us at support@dhone88.ws. We will respond to your request within 30 days.

Dhone88 services are strictly for users aged 18 and above. We do not knowingly collect any data from minors.

• Age verification is carried out at the time of registration.
• If we become aware that a minor has created an account, that account will be closed immediately.
• Any data collected from minors will be deleted immediately.
• If a parent or guardian suspects their child is using dhone88, please contact us immediately.

Dhone88 uses industry-leading, state-of-the-art technology to protect your data. The core components of our security framework are:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Two-step verification for added account security.
• Firewall Protection: Advanced firewall protection against unauthorised access and cyber attacks.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Backup: Secure and encrypted backup systems.
• Access Control: Only authorised staff have access to specific data.

In the event of a data breach, we will notify affected members within the legally required timeframe and take immediate remedial action. Use a strong password for your account and never share it with anyone.

The dhone88 platform may integrate certain third-party services, such as payment gateways or game providers. These providers may have their own privacy policies.

• Payment processors adhere to their own security standards.
• Game providers operate in compliance with gaming licences and applicable regulations.
• We have strict data sharing agreements in place with all our partners.
• When visiting third-party platforms, we recommend reviewing their respective privacy policies.

Dhone88 reserves the right to update this Privacy Policy when necessary. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A notification may be sent when you log in to the platform.

Continued use of dhone88 after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us through the following:

• Email: support@dhone88.ws
• Help Center: Help Centre Page
• Live Chat: Available after logging into the platform

We typically respond to your enquiries within 72 hours. Complex requests may take up to 30 days. Your privacy matters deeply to us, and we're always here to help.